Acceptable Use & Abuse Reporting

1. Purpose and scope#

This Acceptable Use Policy applies to everything done with KaiBuild: the sites you build and publish, the prompts you give the AI agent, the email we send on your behalf, the forms your visitors fill in, and the way you use our APIs.

It exists for a simple reason. We host websites, and hosting means one customer's behaviour can reach a great many people who never chose to deal with us. The rules below are the line.

It applies wherever you are. Some of what follows is illegal in most countries and merely unwelcome in others; we do not run a different policy per jurisdiction. Where your local law is stricter than this page, your local law also applies to you.

2. Prohibited content#

Do not publish, host, link to, or generate:

• Child sexual abuse material, or any sexualised depiction of a minor. Zero tolerance, no warning, no appeal on the merits. Accounts are terminated immediately and reported to the authorities where we are required or permitted to do so.
• Content that incites or facilitates violence — credible threats, instructions for making weapons or explosives, glorification of a terrorist act, or organising one.
• Hate content that attacks or dehumanises people because of race, ethnicity, national origin, caste, religion, disability, sex, sexual orientation, gender identity, or a similar characteristic.
• Harassment — content targeting a specific person to intimidate, humiliate, or provoke others against them, including publishing someone's private information without their consent.
• Non-consensual intimate imagery, and sexual content involving anyone who has not consented to its publication.
• Fraud and deception — fake shops, investment or crypto schemes that cannot pay what they promise, fake charities, fake job offers collecting identity documents, counterfeit goods, and forged documents or credentials.
• Impersonation — passing yourself off as a person, business, bank, government body or brand you are not, including look-alike domains and copied branding.
• Fabricated endorsements — a quote, review, rating or "as featured in" badge attributed to someone who did not say it or does not exist. See the AI Disclosure: if the agent drafts a testimonial, it is sample text, not a customer.
• Malware and phishing — hosting or distributing malicious code, credential-harvesting pages, drive-by downloads, cryptominers running in a visitor's browser, or exploit kits.
• Infringing material — text, images, video, music, code or fonts you have no right to publish, and misuse of someone else's trademark.
• Content that harms children in any other way, or that targets children with material plainly unsuitable for them.
• Regulated goods and services offered unlawfully — prescription medicines, controlled substances, weapons, gambling, or financial services offered without the licence your jurisdiction requires.

3. Prohibited conduct#

Do not:

• Send spam. Bulk unsolicited email, SMS or messaging driven from a site built here, or a site used as a landing page for spam sent elsewhere.
• Harvest data. Scraping personal data from anywhere, or using a form to collect data you have no lawful basis to hold.
• Attack anything. Port scanning, denial-of-service, brute forcing, or probing our systems or anyone else's from the Service.
• Bypass our controls. Circumventing captcha, rate limits, plan limits, credit accounting, or the free-trial allowance — including by mass-registering accounts.
• Abuse the AI agent. Prompting it to produce prohibited content, or trying to extract our prompts, models or component library through it.
• Manipulate search. Cloaking, doorway pages, hidden text, or link schemes served from sites hosted here.
• Resell the Service as your own without a written arrangement with us, or use it as generic file hosting or a CDN for content unrelated to a website.
• Interfere with other customers — consuming shared capacity in a way that degrades the Service for others, deliberately or through negligence.

4. How to report abuse#

Anyone can report — you do not need an account with us, and you do not need to be the victim. Email [email protected] with:

• The URL of the offending page or site — the exact page, if you can
• What is wrong with it, in your own words
• The dates and times you saw it, in UTC
• Your contact email, so we can ask a question or tell you what happened
• Any evidence that helps — screenshots, email headers, message ids

Do not attach illegal material to your report. If the content is child sexual abuse material, send the URL and nothing else, and report it to your national authority or hotline as well.

Reports reach Krushang Vachhiyat directly, not a ticket queue that nobody reads.

5. What we do when we get a report#

1. We acknowledge within 24 hours and tell you a person has it.
2. We look at the content ourselves. We do not act on an accusation alone.
3. We assess severity. Where there is active harm — fraud in progress, malware being served, material that is plainly illegal — we act first and tell the customer afterwards. Everything else gets the ladder in section 6.
4. We tell you the outcome and aim to resolve within 15 days. If it takes longer we say so inside that window, with the reason.

Those are commitments we choose to make, applied to every report from anywhere. They are not a summary of a statute, and if a law that binds us requires faster, the law wins and these numbers change.

What we share. To act on a report we may pass limited information to our hosting or network providers, and to law enforcement where that is necessary or legally required. We tell the customer what was reported so that they can answer it — but we do not hand over your identity as a reporter unless you say we may, or a legal order compels it. Bad-faith reports made to silence a competitor are themselves a breach of this policy.

6. Enforcement ladder#

We start at the lowest step that fixes the problem. A customer's business is on the other end of this, and taking a site down is not a first move for a page that could simply be corrected.

1. Notice. We tell you what we found and what needs to change, and give you a reasonable time to change it.
2. Content removal. We remove or unpublish the specific page or element. The rest of the site keeps working.
3. Feature restriction. We switch off the part being abused — form submissions, AI generation, outbound email — and leave everything else running.
4. Site suspension. The site stops being served. Nothing is deleted.
5. Account suspension. You cannot sign in or publish. Your data is retained while the matter is open.
6. Termination. The account is closed. For the categories in section 2 marked zero tolerance, or for repeated serious breaches, we start here.

Where the severity allows, we tell you before we act. Where it does not, we act and tell you immediately afterwards, with what we found.

Enforcement does not entitle you to a refund of consumed credits, and termination for breach does not entitle you to a refund of a paid term — see Cancellation & Refunds.

7. Copyright complaints#

Send copyright complaints to [email protected], addressed to Krushang Vachhiyat. Include:

• The work you say is infringed, and where it can be seen
• The URL of the page you say infringes it
• Your name, address and contact details
• A statement that you are the rights holder or authorised to act for them
• A statement that the use complained of is not authorised by you, your agent, or the law

Notices under a specific regime — a DMCA notice, for example — should include whatever that regime requires, and we will act on a complete notice either way.

If your content was removed on a copyright complaint, you can send a counter-notice to the same address, saying why you believe you have the right to publish it. We will pass it to the complainant and restore the content unless we are told a legal proceeding has been started, or unless the material breaches this policy on some other ground.

Deliberately false claims of ownership are themselves a breach of this policy, and we take repeat abuse of the notice process seriously in both directions.

8. Appeals#

If we act against your site, you can appeal. Write to [email protected] and a human will look again, within the same 15 days. Tell us what you think we got wrong; if you have already fixed the problem, say what you changed.

A successful appeal restores the site or the account, and we say so in writing. We would rather be told we got it wrong than have a customer's business stay down because a report was mistaken.

Appeals are available for every enforcement action except the zero-tolerance category in section 2, where the only question we will consider is whether we acted against the wrong account.

9. Your data if we terminate#

• Suspension deletes nothing. Your sites, content and form submissions stay where they are while the matter is open.
• On termination you can ask for an export, and we will give you what we can — your site content and your form submissions as CSV. Ask within 30 days of the termination notice. We do not withhold your own business records to punish you.
• We do not export the offending material itself where handing it back would mean redistributing something unlawful.
• After that, we delete the account's data, except what we must keep: billing records for tax, and material retained for a live investigation or legal claim. We will tell you what we kept and why if you ask.
• Any custom domain you connected is yours. Point it somewhere else whenever you like; we hold no claim over it.

10. Changes and contact#

We update this policy as new kinds of abuse appear. The version and effective date at the top of this page move when it changes materially.

Abuse reports: [email protected]. Everything else, including appeals and copyright: [email protected], addressed to Krushang Vachhiyat, 3/2392, Salabatpura, Surat 395003, Gujarat, India.